What are the conditions for returning an item?

Requirement for a valid procedure

  • Proof of purchase (order number, invoice, etc)
  • Reason for return has to be valid and return acceptance conditions met (check out below)
  • Return method
  • Refund method that you would like and the necessary information associated (bank account number, etc.)
  • Return form returned with the product

Should there be any item damaged due to our transportation, please contact our customer service within 24 hours for claim purposes. Remember to send back all items including the free promotional items that came with the purchase. If forgotten, the return will not be accepted.

Once your product is retrieved we will perform a quality check.
If the quality check is successful, we will refund you according to your requested refund method.
Note that if the quality check is unsuccessful, you will not be refunded and will be sent back your product.

Conditions and reasons to return an item
You may want to return your item due to any of the following reasons:

Returnable if:

Product Category

Customer changed their mind

Wrong Item

Defective Item

Used/ refurbished Item

Phones

If local and sealed/in good condition*

Accessories

If local and sealed/in good condition*

*whether the item needs to be sealed or in good condition depends on the product category (ie not interchangeable)

**original packaging and with tag (not removed)

 

 

  •    How to return a product?

You can call Customer Service at  015-22-22-22-43 or contact us here.

  •    How much time do I have to return a product to abdelazez.com?

All items sold on abdelazez.com, under certain conditions, can be returned within a period of 7 days from delivery date.
Example: If I receive my product on Monday 5th, I have until next Sunday 19th to submit a return request.

NOTE: We do not accept returns past 7 days of delivery

  •    How do I send my product to abdelazez.com?

After you submit you request, we will arrange a pick up at your doorstep. To know more about the return timelines, please check our return page.

  •    How do I track my return status?

We will keep you updated by email about the status of your return. If any question please do not hesitate to call our customer service from here.